top of page

Shipping Policy

At Innara, we are committed to providing reliable and eco-friendly shipping options for our customers. Our goal is to ensure that your eco-friendly candles, room sprays, and reed diffusers arrive in perfect condition and in a timely manner. Below you will find detailed information about our shipping policies for both domestic and international orders.


Domestic Shipping (United Arab Emirates)

Shipping Rates:
We offer a flat rate shipping fee of AED 25 for all orders within the UAE. Additionally, orders over AED 200 qualify for free shipping, making it easy and cost-effective to enjoy our sustainable products.

Delivery Time:
Standard delivery within the UAE typically takes 2-3 business days. Please note that delivery times may vary based on your location and during peak seasons.

Express Shipping:
For those who need their orders more urgently, we offer express shipping for an additional fee of AED 50. Express orders are delivered within 1-2 business days, ensuring that your eco-friendly products reach you as quickly as possible.


International Shipping

Shipping Rates:
Shipping rates for international orders vary based on the destination and the weight of the package. The shipping cost will be calculated at checkout, allowing you to see the total cost before completing your purchase.

Delivery Time:
International delivery times vary by destination but typically range from 7-14 business days. Please keep in mind that customs processing can affect delivery times, so it’s always a good idea to allow extra time for international orders.

Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more information on any potential charges.


Sustainable Packaging

At Innara, our commitment to sustainability extends to our packaging. All orders are shipped using recyclable and biodegradable materials to minimize our environmental impact. We believe that sustainable practices should encompass every aspect of our business, including how we deliver our products to you.

Order Processing

We strive to process all orders within 1-2 business days. Once your order has been shipped, you will receive an email confirmation that includes tracking information, allowing you to monitor your package’s journey to your doorstep.

Shipping Restrictions

Currently, we do not ship to P.O. boxes or military addresses. We apologize for any inconvenience this may cause and appreciate your understanding.

Lost or Damaged Packages

In the unlikely event that your package is lost or damaged during shipping, please contact us immediately at We will work closely with the carrier to resolve the issue and ensure that you receive your order promptly.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to reach out to our customer service team. We are here to help and ensure that your experience with Innara is as smooth and satisfactory as possible.

bottom of page